AZIS MUTHALIB, Dzulfikri; JUHARSAH, Juharsah; SULEMAN, Nursaban Rommy; NAIM, Ifin; MASSE, Ambo. THE EFFECT OF SERVICE FAILURE AND SERVICE RECOVERY ON CUSTOMER SATISFACTION AT BANK SULTRA MAIN BRANCH KENDARI. ECOTECHNOPRENEUR : Journal Economics, Technology And Entrepreneur, [S. l.], v. 4, n. 01, p. 18–27, 2025. DOI: 10.62668/ecotechnopreneur.v4i01.1452. Disponível em: https://azramedia-indonesia.azramediaindonesia.com/index.php/ecotechnopreneur/article/view/1452. Acesso em: 28 jun. 2026.