Jenny Nurani Hutasoit, Maykhael Bernandus Gultom, Rizky Sanjaya Nainggolan, Anita Christine Sembiring. PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT, KUALITAS PELAYANAN, DAN KEPERCAYAAN TERHADAP RETENSI PASIEN MELALUI KEPUASAN PASIEN DI RUMAH SAKIT KOTA MEDAN. defacto [Internet]. 2026 Feb. 28 [cited 2026 Aug. 6];4(01):105-18. Available from: https://azramedia-indonesia.azramediaindonesia.com/index.php/defacto/article/view/2762