JENNY NURANI HUTASOIT; MAYKHAEL BERNANDUS GULTOM; RIZKY SANJAYA NAINGGOLAN; ANITA CHRISTINE SEMBIRING. PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT, KUALITAS PELAYANAN, DAN KEPERCAYAAN TERHADAP RETENSI PASIEN MELALUI KEPUASAN PASIEN DI RUMAH SAKIT KOTA MEDAN. DE FACTO: Journal of international multidisciplinary sciences, [S. l.], v. 4, n. 01, p. 105–118, 2026. DOI: 10.62668/defacto.v4i01.2762. Disponível em: https://azramedia-indonesia.azramediaindonesia.com/index.php/defacto/article/view/2762. Acesso em: 6 aug. 2026.