Usman Usman (1)
This study aims to identify the critical success factors of Total Quality Management (TQM) implementation and analyze its impact on organizational performance through a literature review approach. The study analyzed 33 articles published between 2008 and 2025 using descriptive qualitative analysis through literature classification, synthesis, and interpretation. The findings indicate that the main critical success factors of TQM implementation are leadership, customer focus, human resource management, continuous improvement, process management, and supplier management. TQM implementation positively affects organizational performance, operational performance, competitive advantage, innovation performance, and corporate sustainability. The review also reveals a shift in TQM research from a traditional quality management approach toward integration with knowledge management, innovation, and sustainability. The study concludes that TQM remains a relevant management approach for improving organizational performance and supporting long-term competitiveness.
Abbas, J. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242, 118458. https://doi.org/10.1016/j.jclepro.2019.118458
Agyabeng-Mensah Y, Afum E, Agnikpe C, Cai J, Ahenkorah E, Dacosta E (2021), "Exploring the mediating influences of total quality management and just in time between green supply chain practices and performance". Journal of Manufacturing Technology Management, Vol. 32 No. 1 pp. 156–175, doi: https://doi.org/10.1108/JMTM-03-2020-0086
Ali AlShehail, O., Khan, M., & Ajmal, M. (2021). Total quality management and sustainability in the public service sector: the mediating effect of service innovation. Benchmarking: An International Journal, 29(2), 382–410. https://doi.org/10.1108/bij-08-2020-0449
Ali GA, Hilman H, Gorondutse AH (2020), "Effect of entrepreneurial orientation, market orientation and total quality management on performance: Evidence from Saudi SMEs". Benchmarking: An International Journal, Vol. 27 No. 4 pp. 1503–1531, doi: https://doi.org/10.1108/BIJ-08-2019-0391
Androwis N, Sweis RJ, Tarhini A, Moarefi A, Hosseini Amiri M (2018), "Total quality management practices and organizational performance in the construction chemicals companies in Jordan". Benchmarking: An International Journal, Vol. 25 No. 8 pp. 3180–3205, doi: https://doi.org/10.1108/BIJ-05-2017-0094
Azam T, Songjiang W, Jamil K, Naseem S, Mohsin M (2023), "Measuring green innovation through total quality management and corporate social responsibility within SMEs: green theory under the lens". The TQM Journal, Vol. 35 No. 7 pp. 1935–1959, doi: https://doi.org/10.1108/TQM-05-2022-0160
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Barua B (2021), "Impact of total quality management factors on knowledge creation in the organizations of Bangladesh". The TQM Journal, Vol. 33 No. 6 pp. 1516–1543, doi: https://doi.org/10.1108/TQM-06-2020-0145
Crosby, P. B. (1979). Quality is free: The art of making quality certain. McGraw-Hill.
Dahlan, & Nurhayati, M. (2022). The effect of green innovation on organizational performance: Role of enterprise risk management as a mediation variable. Asean International Journal of Business, 1(1), 136–148. https://doi.org/10.54099/aijb.v1i2.187
Deming, W. E. (1986). Out of the crisis. MIT Press.
Donate MJ, Ruiz-Monterrubio E, Sánchez de Pablo JD, Peña I (2020), "Total quality management and high-performance work systems for social capital development: Effects on company innovation capabilities". Journal of Intellectual Capital, Vol. 21 No. 1 pp. 87–114, doi: https://doi.org/10.1108/JIC-07-2018-0116
Fikri AR, Ratnasari RT, Ahmi A, Kirana KC (2022), "Market orientation and business performance: the mediating role of total quality management and service innovation among Moslem fashion macro, small and medium enterprises in Indonesia". Journal of Islamic Accounting and Business Research, Vol. 13 No. 8 pp. 1234–1252, doi: https://doi.org/10.1108/JIABR-12-2021-0321
Hassan, A. S., & Jaaron, A. A. M. (2021). Total quality management for enhancing organizational performance: The mediating role of green manufacturing practices. Journal of Cleaner Production, 308, 127366. https://doi.org/10.1016/j.jclepro.2021.127366
Hassis SM, Othman MA, Saleh Y (2023), "The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator". The TQM Journal, Vol. 35 No. 8 pp. 2572–2597, doi: https://doi.org/10.1108/TQM-08-2022-0259
International Organization for Standardization. (2023). The ISO Survey of Management System Standard Certifications 2023. ISO. https://www.iso.org/the-iso-survey.html
Iqbal, T., Huq, F., & Bhutta, M. K. S. (2018). Agile manufacturing relationship building with TQM, JIT, and firm performance: An exploratory study in apparel export industry of Pakistan. International Journal of Production Economics, 203, 24–37. https://doi.org/10.1016/j.ijpe.2018.05.033
Juran, J. M. (1988). Juran on planning for quality. The Free Press.
Kaur M, Singh K, Singh D (2020), "Assessing the synergy status of TQM and SCM initiatives in terms of business performance of the medium and large scale Indian manufacturing industry". International Journal of Quality & Reliability Management, Vol. 37 No. 2 pp. 243–278, doi: https://doi.org/10.1108/IJQRM-07-2018-0192
Khalfan I, Jamaluddin Z, Widyarto S (2022), "Effect of leadership and quality culture on quality management practices and operational performance of construction companies in Oman". International Journal of Quality & Reliability Management, Vol. 39 No. 7 pp. 1824–1843, doi: https://doi.org/10.1108/IJQRM-06-2021-0165
Khalil, M. K., & Muneenam, U. (2021). Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter? Sustainability, 13(19), 11021. https://doi.org/10.3390/su131911021
Manh-Hoang Do, Yung-Fu Huang, Thi-Nga Do, The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms, Benchmarking: An International Journal, Volume 28, Issue 4, 2020, Pages 1296-1318, ISSN 1463-5771, https://doi.org/10.1108/BIJ-09-2020-0469
Sharma S, Modgil S (2020), "TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry". Business Process Management Journal, Vol. 26 No. 1 pp. 331–370, doi: https://doi.org/10.1108/BPMJ-01-2018-0005
Singh, V., Kumar, A., & Singh, T. (2018). Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives, 5, 199–217. https://doi.org/10.1016/j.orp.2018.07.004
Tortorella G, Giglio R, Fogliatto FS, Sawhney R (2020), "Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers". Journal of Manufacturing Technology Management, Vol. 31 No. 3 pp. 524–541, doi: https://doi.org/10.1108/JMTM-05-2019-0200
Udofia EE, Adejare BO, Olaore GO, Udofia EE (2021), "Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers". The TQM Journal, Vol. 33 No. 6 pp. 1589–1609, doi: https://doi.org/10.1108/TQM-08-2020-0174